1. Terms and Conditions of Use Agreement

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

This website is provided as a service to our customers. By using our site you are agreeing to terms of use below.

Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement may be amended by us at any time and from time to time without specific notice to you.

Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Images. All images used in this website are solely for illustration purposes only; actual items / colours may vary.

Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

Indemnification. You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.

Nontransferable. Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

Disclaimer. The information from or through the site are provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. We and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The negation of damages set forth above are fundamental elements of the basis of the bargain between us. This site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.

Limits. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use our site. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

Use of Information. We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

Third-Party Services. We allow access to or advertise third-party merchant sites (“Merchants”) from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of such merchants is at your sole risk and is without warranties of any kind by us, expressed, implied or otherwise including warranties of title, fitness for purpose, merchantability or non-infringement under no circumstances are we liable for any damages arising from the transactions between you and merchants or for any information appearing on merchant sites or any other site linked to our site.

Third-Party Merchant Policies. All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

Privacy Policy. Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

Payments. You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Links to Other Web Sites. The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Submissions. All suggestions, reviews, ideas, notes, concepts and other information you may from time to time send to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

Applicable Law. You agree that all actions or proceedings arising directly or indirectly out of this agreement, or your use of the site or any samples or products obtained by you through such use, shall be litigated in the circuit court of Malaysia, Selangor. You are expressly submitting and consenting in advance to such jurisdiction in any action or proceeding in any of such courts, and are waiving any claim that Selangor is an inconvenient forum or an improper forum based on lack of venue. This site is created and controlled by RECOMN TECHNOLOGIES SDN BHD. in the State of Selangor, Malaysia. As such, the laws of Malaysia will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.

Verification of Customers’ Address. RECOMN TECHNOLOGIES SDN BHD reserves the right to contact a customer to verify the accuracy of account information (including the customer’s correct name and address) for the purpose of order fulfilment, or to provide the customer with the information he or she requested through the Site

2. Privacy Notice

When you sign up, or place an order at this Site, you will or have provided your personal data. Such personal data may include your name, address, and contact details. By providing your personal data, you consent to and expressly authorize the collection, receipt, use, retention and transfer, in electronic or other form, of your personal data by RECOMN TECHNOLOGIES SDN BHD for any or all of the following purposes:

  • to register an account with us; 
  • to process your orders and order fulfillment;
  • for research, statistical, data matching and product development;
  • to communicate with you;
  • performing obligations in the course of or in connection with the provision of the goods and/or services requested by you;
  • verifying your identity;
  • responding to, handling and processing queries, requests, applications, complaints and feedback from you;
  • transmitting to affiliated service providers that are part of our service network, for the purpose of product installations, servicing and repairs;
  • managing the customer relationship;
  • processing payment or credit transactions;
  • sending marketing information about the goods or services including notifying you of the marketing events, initiatives and promotions, lucky draws, membership, rewards schemes and other promotions;
  • complying with any applicable laws, regulations, codes of practice, guidelines or rules, court order or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  • any other purposes for which you have provided the information;
  • transmitting to any unaffiliated third parties including third party service providers for and agents of RECOMN TECHNOLOGIES SDN. BHD.; and relevant governmental and/or regulatory authorities, whether in Malaysia or abroad, for the aforementioned purposes; and
  • any other incidental business purposes related to or in connection with the above.
  • provision of subsequent services such as product installation, servicing, and repairs, customer service, collection of payments from you and issuance of customer vouchers. 

When you visit our website, we automatically log your internet protocol (IP) address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Any demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

From time to time we may send out messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes.

We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter the website. The ability to select samples on our site is not cookie-driven. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

We may also collect information about you in connection with social networking sites. When you interact with our social networking pages such as Facebook, Instagram, Twitter and YouTube, we may collect personal data such as your name, nickname and comments. We may use the information we collected about you for the purposes listed above. 

Disclosure. Your personal data will also be disclosed to individuals, service providers and organizations associated with us and any other selected parties (within or outside Malaysia) for all the purposes stated above. 

We will also disclose your personal data to any other party to whom such disclosure is required by law or regulatory requirement or pursuant to a Court order. If we are merged or acquired by another entity, the personal data may be transferred to such entity as a part of the merger or acquisition. 

Marketing. Unless you opt-out, we will process your personal data for present and future marketing purposes. If you have opted to be contacted for these purposes, we may contact you by way of telephone, electronic communications or by post. 

Contacting Us. If you would like to make any inquiries or complaints or request access or correction of the personal data or opt out from receiving direct marketing materials, please contact us at the contact details provided in the footer of the Site.

As a a subscriber of our site, you may correct or update your personal data by clicking on the ‘My Account’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘My Account’ section, or the ‘Contact Us’ section.

Any request of access or correction of personal data may be subject to a fee and also to any privacy or data protection laws. Where you elect to limit our right to process the personal data, you may contact us in writing. For avoidance of doubt, the limitation does not include processing of mandatory personal data.

3. Promotion Policy

  • All promotions running in the Site are subject to each promotion’s terms and conditions
  • All promotions run independently and can’t be combined with other ongoing promotions unless otherwise stipulated.
  • Each discount / voucher / promo code (if any) can only be used once per transaction per account and cannot be combined with other ongoing promotions unless otherwise stipulated.
  • Each discount / voucher / promo code comes with expiry date and will end by 11.59pm on the specified date.
  • We reserve the right to hold or cancel any order which violates any promotion’s terms and conditions.

4. Shipping & Delivery

Standard Delivery

  • Delivery will take from 3 to 5 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our distributor warehouse. Please note that this may take longer during sales period
  • Delivery is only applicable for Klang Valley only
  • Product installation will be provided as long as selected as part of the order
  • A signature is required upon receiving your order as a proof of receipt
  • In the event that you are not available to receive your order on the assigned date, please contact us via the contact details shown at the footer of this Site

5. Cancellation Policy

We reserve the right to hold or cancel any order with prior notice when deemed necessary.
We will proceed with cancellation should circumstances below occur:

  • The item is not / no longer available
  • Pricing disputes arise
  • Product illustration differs from actual product
  • Payment failed or not received
  • Payment information could not be verified
  • The order cannot be shipped to the address provided or where the shipping address could not be verified
  • Violation of Terms and Conditions
  • Cancellation initiated by the Customer
  • Any other unforeseen circumstances that lead to cancellation

Upon cancellation, refund will be processed accordingly and might take up to 14 working days.

6. Return / Exchange Policy

What is the return policy? We provide returns only in the case of:

  • Incorrect: The item is not the item you ordered. The model is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged during transit: The item is found to be damaged upon receipt.

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt)
  • Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be unused or hasn’t been installed.
  • All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

Once an item has been installed, our return policy will no longer be applicable. If the product is found to be defective after installation, it will fall under the manufacturer’s warranty.

Will I get a refund in case of returning the item? You will be eligible for a full refund if the item has been inspected and verified that the item was in perfect condition as described above.

Can I return a damaged or defective product after 7 calendar days upon receipt? In this case, our return policy will no longer be applicable. If the product is found to be defective after installation, it will fall under the manufacturer’s warranty.

7. Refunds

Any refunds may be processed differently based on your initial payment method when placing the order. To process a refund, we may need to ask you for additional information, such as bank account for deposits.

When will I receive my refund? Depending on the mode of payment you’ve selected upon transaction, you will be offered mode of refund based on your payment mode, which will take between 1 to 15 working days depending on our partnering banks.